Equipping Leaders To Multiply

Gut check moment

Are you going to do it or not? You have that idea you’ve been thinking about. That dream that won’t leave the back of your mind. That vision that you’ve only shared with a few close friends. So, are you going to do it or not? There will come a point that the dream will either fade away or you’ll take a deep breath and jump. With every idea, dream or vision there will come a…Continue Reading

3 Disciplines that Will Make You a Better Teacher

I never want to grow stale as a trainer. After so many years of developing others, it’s tempting to put it on cruise control. That’s why I work to maintain certain disciplines as a trainer. Here are three things I want to do every time I train: I want to learn something new about the topic before I teach it. I want to maintain the posture of a learner by seeking to learn something new…Continue Reading

Helping Your Team Create Raving Fans

Sometimes we get so busy doing the work of our organization that we actually forget about the very customers we’re there to serve.  In those times we can let our attention to serving customers needs slip off our radar and become second priority. The following 60- 75-minute huddle is designed for you to lead your team through a development discussion that will help shape the way they think about serving your customers. I used this…Continue Reading