Equipping Leaders To Multiply

Helping Your Team Create Raving Fans

Sometimes we get so busy doing the work of our organization that we actually forget about the very customers we’re there to serve.  In those times we can let our attention to serving customers needs slip off our radar and become second priority. The following 60- 75-minute huddle is designed for you to lead your team through a development discussion that will help shape the way they think about serving your customers. I used this…Continue Reading

Leadership Point of View

One of the individuals that has shaped my leadership point of view more than anyone else is Ken Blanchard. His books have had an enormous impact on the way I think about leadership and the way I lead. If I could recommend one book to shape a leaders point of view it would be Blanchard’s Leadership and the One Minute Manager.  In this 2 minute video Blanchard talks about developing your leadership point of view.…Continue Reading