I never want to grow stale as a trainer. After so many years of developing others, it’s tempting to put it on cruise control. That’s why I work to maintain certain disciplines as a trainer. Here are three things I want to do every time I train:
- I want to learn something new about the topic before I teach it.
- I want to maintain the posture of a learner by seeking to learn something new during the session from the learners.
- I want to process through each exercise and question in advance so I can be focused and flexible during the session.
These are three disciplines I believe will make me a better trainer.
What’s one discipline you want to maintain every time you train?
Sometimes we get so busy doing the work of our organization that we actually forget about the very customers we’re there to serve. In those times we can let our attention to serving customers needs slip off our radar and become second priority.
The following 60- 75-minute huddle is designed for you to lead your team through a development discussion that will help shape the way they think about serving your customers. I used this with my team a few weeks ago and they’re still talking about ways we can create raving fans.
I’ve attached the Word document so you can edit any portion of it to fit your needs or context. The document includes both the Leader Guide as well as the Participant Guide.
Creating Raving Fans Long Huddle
Enjoy. And let me know how it goes.